From March 19 when the Texas Veterans Commission (TVC) Claims Department transitioned to remote service through May 8, Claims has had over 74,000 interactions with veterans. These have been on a strong uptick. For example, the week of May 4 had 15,600 interactions compared to 2,902 the week of March 22. A highlight of the recent activity has been the awarding of $2 million in combined retroactive payouts distributed among five veterans.
Regarding the combined total $2 million retroactive payment, TVC Claims Operations Manager Ryan Pavlu credits Claims Benefits Advisors (CBAs) in McAllen, Roberto Dimas and Jose Zamora, as well as Claims Southwest Supervisor Bryan Brown for helping four of the veterans of the Rio Grande Valley. The fifth was assisted by the Houston StrikeForce.
“With some claims dating back to 2006, the curtain has fallen on a long awaited happy ending,” said Pavlu. “There are a number of unique characteristics that make up great Claims Benefit Advocates (CBA). A sharp eye for details, crafting and delivering a precise legal argument, and possessing the fortitude and determination to see the appropriate action through. In some cases, the advocate and veteran stand together for years awaiting fulfillment for the pain and persistence paid. For those veterans, TVC’s CBAs and StrikeForce are here to stand with you.”
TVC Claims assistance will continue to serve veterans via remote methods. It’s as easy as a phone call. Find Claims contacts to call by city, click Claims.
The transition from face-to-face meetings is to protect the health and safety of veterans, their families and TVC staff during the current health emergency.
Pictured from left Claims Benefits Advisors Roberto Dimas and Jose Zamora and Claims Southwest Supervisor Bryan Brown assisted Rio Grande Valley veterans in receiving retroactive payouts.