Please have the following information available:
- Veteran’s Full Name – (ex: Joe Snuffy)
- Veteran’s 10 digit Phone Number (ex: 512-444-4777)
- Veteran’s Address (ex: 123 Fake Street, Austin, TX, 78744)
- Last 4 of SSN only (ex: 5577) Note: Only last 4, do not email full SSN
- Description of VA service you are having trouble accessing (ex: I need to see a doctor for mental health reasons but I’m having difficulty contacting someone)
- VA facility utilized (ex: I use the VA Clinic in Cedar Park, TX)
If you are in a location where a representative is not available, call 1-800-252-VETS (8387), and one of our advocates will contact you within 3 business days. If you are having an emergency, call 9-1-1, immediately.