Health Care Advocacy Program

Providing assistance for Texas Veterans to address VA Health Care Issues

A team of highly trained Texas Veteran Commission staff, strategically positioned across the state to act as liaisons for Texas veterans in addressing issues involving Veterans Administration health care related services.

Are you a veteran having difficulty accessing VA health care services?

Our Texas Veterans Health Care Advocacy team acts on the veterans behalf as a liaison between veterans and the U.S. Department of Veteran Affairs (VA) to resolve access issues involving VA health care related services such as:

  • Doctor appointments
  • Health care related testing and/or lab testing
  • Pharmacy assistance
  • Attaining outside referrals for health related issues
  • VA health care related billing
  • “Fee Basis” referrals such as outside referrals for health care services that the VA does not perform at VA facilities
Contact Health Care Advocacy

healthcare@tvc.texas.gov
1-800-252-8387 (VETS)

 

Gary Lee
Manager, Health Care Advocacy Program
gary.lee@tvc.texas.gov
1-512-463-5340


General Contact Form

Find Your Health Care Advocate:

Please have the following information available:

  • Veteran’s Full Name – (ex: Joe Snuffy)
  • Veteran’s 10 digit Phone Number (ex: 512-444-4777)
  • Veteran’s Address (ex: 123 Fake Street, Austin, TX, 78744)
  • Last 4 of SSN only (ex: 5577) Note: Only last 4, do not email full SSN
  • Description of VA service you are having trouble accessing (ex: I need to see a doctor for mental health reasons but I’m having difficulty contacting someone)
  • VA facility utilized (ex: I use the VA Clinic in Cedar Park, TX)

If you are in a location where a representative is not available, call 1-800-252-VETS (8387), and one of our advocates will contact you within 3 business days. If you are having an emergency, call 9-1-1, immediately.

Amarillo Region

Thomas E. Creek VA Medical Center
6010 Amarillo Blvd. West
Amarillo, Texas 79106

Linda Luttrall
linda.luttrall@tvc.texas.gov

Austin Region

VA Outpatient Clinic
7901 Metropolis Dr.
Room 1-G112
Austin, TX 78744

1-800-252-8387
(512) 823-4305
Jesus Simental
jesus.simental@tvc.texas.gov

Big Spring Region

George H. O’Brian, Jr. VA Medical Center
300 Veterans Blvd.
Room 147B
Big Spring, TX 79720

(432) 263-7361 ext: 5372
Gina Roberts
gina.roberts@tvc.texas.gov

Corpus Christi Region

Corpus Christi VA Specialty OPC
205 South Enterprise Parkway
Room J277
Corpus Christi, TX 78405

(361) 939-6669 ext: 62757
William Pryor
william.pryor@tvc.texas.gov

Dallas Region

Dallas VA Medical Center
4500 S. Lancaster
Bldg. 2, Room 1-C 423 A-G
Dallas, TX 75216

(214) 857-0454
Lisa Jeanne Simpson
lisa.simpson@tvc.texas.gov

El Paso Region

El Paso VA Health Care Center
5001 North Piedras
Room B 203C
El Paso, TX 79930

(915) 564-6100 Ext: 6282
Travis Walker
travis.walker@tvc.texas.gov

Fort Worth Region

Fort Worth VA Outpatient Clinic
2201 SE Loop 820
Room 2-S 307
Fort Worth, TX 76119-5863

(817) 730-0400
Donald “Sarge” Bridschge
donald.bridschge@tvc.texas.gov

Houston Region

Michael E. DeBakey VA Medical Center
2002 Holcombe Blvd.
Room 2A-112
Houston, TX 77030

(713) 791-1414 ext: 23728
Latasha Faulkner
latasha.faulkner@tvc.texas.gov

McAllen Region

McAllen VA Outpatient Clinic
901 East Hackberry Avenue
Room E-400
McAllen, TX 78503

(956) 992-9837
Alfredo “Freddy” Salazar
alfredo.salazar@tvc.texas.gov

San Antonio Region

Audie L. Murphy Memorial
VA Medical Center
7400 Merton Minter
Suite #107
San Antonio, TX 78229

(210) 617-5300 ext: 15901
Megan Tamez
megan.tamez@tvc.texas.gov

Temple Region

Olin E. Teague Veterans Center
1901 Veterans Memorial Dr.
Bldg. 204, Room 1J05
Temple, TX 76504

(254) 899-7726
Jaime Melendez
jaime.melendez@tvc.texas.gov

Tyler Region

Tyler VA Outpatient Clinic
7916 South Broadway
Tyler, TX 75703

(903) 266-5900 ext 33855
Toby Cross
toby.cross@tvc.texas.gov

 

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    Additional Health Care Resources

    • MyHealthyVet
      Provides veterans information and tools to improve their health.  Registrants can access more than 18 million pages of health information from the site’s Health Education Library and create a personal health journal, record and track personal health metrics, and much more.
    • eBenefits
      Designed to provide service members, veterans, and eligible dependents the ability to manage their VA and DoD benefits, claims, and military documents online.  eBenefits provides a customizable workspace that provides personalized and secure VA & DoD information and more than 45 self-service tools and a catalog of links to military and veteran benefits on other websites.
    • Veterans Crisis Line
      Available 24 hours a day, 7 days a week, 365 days a year.  Caring, qualified VA responders are standing by to provide FREE and confidential support.  Use the veterans Chat to get online support anonymously, even if you’re not registered with the VA or enrolled in VA health care.  Responders will work with you to help you get through any personal crisis, even if that crisis does not involve suicide.
    • Military Sexual Trauma
      Provides information about the health care services that the VA has available for veterans who experienced Military Sexual Trauma (MST) and provides a fact sheet about Disability Compensation for Personal Assault or Military Sexual Trauma.
    • Veterans Choice Program
      Provides primary care, inpatient & outpatient specialty care, and mental health care for eligible veterans when the local VA health care facility cannot provide the services due to lack of available specialists, long wait times, or extraordinary distance from the veteran’s home to VA services.  This program enhances other treatment options already available at the VA and does not impact existing VA health care or any other VA benefits.
    • Military Veteran Peer Network
      The Military Veteran Peer Network (MVPN), connects veterans and their families to local, state, and national resources through an active group of veteran peers.  Their mission is to “Establish camaraderie and trust with each other, identifying and vetting community resources and, collectively, contributing to the communities to where we live.”
    • Start Your Recovery
      StartYourRecovery.org is a free, confidential tool that helps individuals take steps toward a healthy relationship with drugs and alcohol. It was developed with the input of leading clinicians, experts from leading organizations like SAMHSA, and people in recovery themselves. Here, individuals can hear stories from people with similar life experiences, discover the answers they need for recognizing and dealing with substance use issues, and locate support. Family and friends can learn about addiction and how to encourage treatment and support sober living on the website.