Health Care Advocacy Department

Providing assistance for Texas Veterans to address VA Health Care Issues

A team of highly trained Texas Veteran Commission staff, strategically positioned across the state to act as liaisons for Texas veterans in addressing issues involving Veterans Administration health care related services.

Are you a veteran having difficulty accessing VA health care services?

Our Texas Veterans Health Care Advocacy team acts on the veterans behalf as a liaison between veterans and the U.S. Department of Veteran Affairs (VA) to resolve access issues involving VA health care related services such as:

  • Doctor appointments
  • Health care related testing and/or lab testing
  • Pharmacy assistance
  • Attaining outside referrals for health related issues
  • VA health care related billing
  • “Fee Basis” referrals such as outside referrals for health care services that the VA does not perform at VA facilities
Contact Health Care Advocacy

healthcare@tvc.texas.gov
1-800-252-8387 (VETS)


Gary Lee
Director
Health Care Advocacy Department
gary.lee@tvc.texas.gov
1-512-463-5340

Megan Tamez
Operations Manager
Health Care Advocacy Department
megan.tamez@tvc.texas.gov


General Contact Form

Find Your Health Care Advocate:

Please have the following information available:

  • Veteran’s Full Name – (ex: Joe Snuffy)
  • Veteran’s 10 digit Phone Number (ex: 512-444-4777)
  • Veteran’s Address (ex: 123 Fake Street, Austin, TX, 78744)
  • Last 4 of SSN only (ex: 5577) Note: Only last 4, do not email full SSN
  • Description of VA service you are having trouble accessing (ex: I need to see a doctor for mental health reasons but I’m having difficulty contacting someone)
  • VA facility utilized (ex: I use the VA Clinic in Cedar Park, TX)

If you are in a location where a representative is not available, call 1-800-252-VETS (8387), and one of our advocates will contact you within 3 business days. If you are having an emergency, call 9-1-1, immediately.

Amarillo Region

Thomas E. Creek
VA Medical Center
6010 Amarillo Blvd. West
Room 1204A
Amarillo, Texas 79106

(806) 355-9703 ext. 17049
Cell: (806) 670-3958
Linda Luttrall

linda.luttrall@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

Austin Region

VA Outpatient Clinic
7901 Metropolis Dr.
Room 1-G112
Austin, TX 78744

(512) 823-4305
Cell: (512) 627-3600

Channa Guerrero
channa.guerrero@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

Big Spring Region

George H. O’Brien, Jr.
VA Medical Center
300 Veterans Blvd.
Room 147B
Big Spring, TX 79720

(432) 263-7361 ext. 5372
Cell: (432) 270-4256
Ashley Hultz
ashley.hultz@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

Corpus Christi Region

Corpus Christi VA Specialty
Outpatient Clinic (OPC)
205 South Enterprise Parkway
Room J277
Corpus Christi, TX 78405

(361) 939-6510 ext. 62757
Cell: (361) 813-2264
Philip Davila
philip.davila@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

Dallas Region

Dallas VA Medical Center
4500 S. Lancaster Bldg. 2
Room 1-C 423G
Dallas, TX 75216

(214) 857-0454
Cell: (469) 346-9228
Nikki Taylor
nikki.taylor@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

El Paso Region

El Paso VA Health Care Center
5001 North Piedras
Room B 203C
El Paso, TX 79930

(915) 564-6100 Ext. 6282
Cell: (915)-301-5676
Travis Walker
travis.walker@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

Fort Worth Region

Fort Worth VA Outpatient Clinic
2201 SE Loop 820
Room 2-S, 307
Fort Worth, TX 76119-5863

(817) 730-0400
Cell: (469) 340-7319

Gina Roberts
gina.roberts@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

Houston Region

Michael E. DeBakey
VA Medical Center
2002 Holcombe Blvd.
Room 5B-231
Houston, TX 77030

(713) 791-1414 ext. 23728
Cell: (281) 732-6020
Bryant Shepherd
bryant.shepard@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

McAllen Region

McAllen VA Outpatient Clinic
901 East Hackberry Avenue
Room E-400
McAllen, TX 78503

(956) 992-9837
Cell: (956) 310-2405

Alfredo “Freddy” Salazar
alfredo.salazar@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

San Antonio Region

Audie L. Murphy Memorial
VA Medical Center
7400 Merton Minter
Room 105
San Antonio, TX 78229

(210) 617-5300 ext. 15901
Cell: (210) 823-4406

Paul Rodriguez
paul.rodriguez@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

Temple Region

Olin E. Teague Veterans Center
1901 Veterans Memorial Dr.
Bldg. 204, Room 1J105
Temple, TX 76504

(254) 899-7726
Cell: (254) 239-6940

Jaime Melendez
jaime.melendez@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

Tyler Region

Tyler VA Outpatient Clinic
7916 South Broadway
Room 106
Tyler, TX 75703

(903) 266-5900 ext. 33855
Cell: (469) 346-9228
Nikki Taylor
nikki.taylor@tvc.texas.gov
Hours:  7:30a – 4:30p / M-F

 

Additional Health Care Resources

  • MyHealthyVet
    Provides veterans information and tools to improve their health.  Registrants can access more than 18 million pages of health information from the site’s Health Education Library and create a personal health journal, record and track personal health metrics, and much more.
  • eBenefits
    Designed to provide service members, veterans, and eligible dependents the ability to manage their VA and DoD benefits, claims, and military documents online.  eBenefits provides a customizable workspace that provides personalized and secure VA & DoD information and more than 45 self-service tools and a catalog of links to military and veteran benefits on other websites.
  • Veterans Crisis Line
    Available 24 hours a day, 7 days a week, 365 days a year.  Caring, qualified VA responders are standing by to provide FREE and confidential support.  Use the veterans Chat to get online support anonymously, even if you’re not registered with the VA or enrolled in VA health care.  Responders will work with you to help you get through any personal crisis, even if that crisis does not involve suicide.
  • Military Sexual Trauma
    Provides information about the health care services that the VA has available for veterans who experienced Military Sexual Trauma (MST) and provides a fact sheet about Disability Compensation for Personal Assault or Military Sexual Trauma.
  • Veterans Choice Program
    Provides primary care, inpatient & outpatient specialty care, and mental health care for eligible veterans when the local VA health care facility cannot provide the services due to lack of available specialists, long wait times, or extraordinary distance from the veteran’s home to VA services.  This program enhances other treatment options already available at the VA and does not impact existing VA health care or any other VA benefits.