Thomas P. Palladino

Executive Director

Thomas Palladino was selected as the Executive Director of the Texas Veterans Commission on October 1, 2010.  In this position, he is responsible for directing the overall administration of the agency and provides leadership for all stakeholders within the State of Texas to accomplish its mission which is to advocate for and provide superior service to veterans that will significantly improve the quality of life for all Texas veterans, their families, and their survivors.

He retired as a Colonel from the U.S. Army in September 2009 after 27 years of service (1982-2009). During this time Tom Palladino served in both the active U.S. Army and the Texas Army National Guard as an Active Guard Reserve officer.

As an Armored Cavalry Officer during the Cold War he served in the 11th Armored Cavalry Regiment (Blackhorse) and patrolled the East-West Germany border in the Fulda Gap. He also served as an Armored Cavalry Troop Commander in the 3rd Armored Cavalry Regiment (Brave Rifles) at Ft. Bliss, Texas.

In the Texas Army National Guard, Tom Palladino served under the Adjutant General where he provided needed support and assistance to Texas National Guard Soldiers, Airmen, and military family members. He coordinated a state-wide collaborative partnership among all federal, state, and local organizations to enhance benefits and services for all military veterans and their families in the State of Texas.

He also served as an Associate Professor of Military Science (Army ROTC) at the University of Texas at Austin and an Associate Professor in Government at Austin Community College. As a Texas Public School Social Studies teacher, he taught High School and Middle School students in the Austin and Pflugerville Independent School Districts.

Tom Palladino’s education includes a BA in Political Science from Providence College, RI and a MA in Political Science from Southwest Texas State University, Texas. Additionally, he possesses a Texas Secondary Education Teaching Certificate and Texas Public School Principal’s Certification.

His father, Victor, was a World War II Army Veteran who served in the Italian Campaign with the 5th US Army and both grandfathers were World War I Army Veterans who served with the 26th Infantry Division in France.

Shawn Deabay

Deputy Director

Shawn Deabay is the Division Director, Program Operations at the Texas Veterans Commission with responsibility for Veterans Employment Services, Claims Representation & Counseling, Healthcare Advocacy, Women Veterans Program, Veterans Entrepreneur Program, and Veterans Education.

He earned his Bachelor of Science in Management from Park University and has over 17 years’ experience in the Veterans Employment Services program with both the Texas Veterans Commission and the Texas Workforce Commission. Shawn began his career as a Disabled Veterans Outreach Program Specialist in the Lufkin Workforce Center. He has also served as a Local Veterans Employment Representative, the Regional Veterans Employment Representative for East Texas, Operations Specialist, Operations Manager, and the Employment Services Director.

Mr. Deabay received a National Employment Services Award from the Disabled American Veterans for his service to disabled veterans in 2006 as well as receiving State Employment Awards from the Disabled American Veterans and American Legion. He served with the Maine National Guard from 1990 to 1992 and served on active duty in the United States Army from 1992 to 1998.

Madeleine Connor

General Counsel

Chip Osborne

Resource Management Director

Charlie C. Osborne, Jr. (Chip) is the Director of Resource Management at the Texas Veterans Commission with responsibility for Human Resources, Financial Management, Training & Event Management, Fund for Veterans’ Assistance, Veterans Mental Health, and Veterans Entrepreneur Program.

He retired as a Colonel from the U.S. Army in September 2012 after 25 years of service (1987-2012). During this time, Chip served in both the active U.S. Army, Tennessee and the Texas Army National Guard as an Active Guard Reserve officer.

In the Texas Army National Guard, he served under the Adjutant General as the Comptroller at the United States Property & Fiscal Office and with the 36th Infantry Division as the G8 (Comptroller); where he provided financial management and assistance to Texas National Guard Soldiers. In addition, he deployed with the 36th Infantry Division to Basra, Iraq, USD-South from 2010 – 2011 for Operation New Dawn.

He earned his Bachelor of Arts in Sociology and Human Services from Carson-Newman University, Jefferson City, TN and a Master of Science in Human Resources and Development from National-Louis University, Chicago, Illinois.

Chip is a life member of the American Legion Kerlin-Lyerly #154, National Guard Association of Texas, and National Guard Bureau Association.

Charles Catoe

Program Operations Director

Program Directors & Managers

Glenn Tramel

Human Resources/Administration Director

Glenn Tramel joined the Texas Veterans Commission as the Director of Human Resources on November 1, 2015. He retired as a Command Sergeant Major from the US Army in March 2015 after more than 28 years of service (1986-2015). During this time, Glenn served primarily as an Armored Cavalryman on the M60A3 and M1 Series tanks.

As a First Sergeant in the 1st Cavalry Division, Glenn made multiple combat deployments to Iraq. Later, he served as the Command Sergeant Major for the 1st Squadron, 11th Armored Cavalry Regiment (Blackhorse) at the National Training Center, Fort Irwin, California and the 2nd Battalion, 60th Infantry (Scouts Out) at Fort Jackson, South Carolina.

Glenn’s education includes a BS in Business Administration from Trident University International in Cypress, California and MA degrees in Human Resources Management and Management & Leadership from Webster University in St. Louis, Missouri.

Glenn and his wife, Nyhma, reside in Salado, Texas.

Michelle Nall

Chief Financial Officer

Michelle Nall has been in state government since March of 1999.  She started as an Accounting Clerk with the Office of the Attorney General.  Within the OAG, she moved on to be a Grants Accountant then spent the last 10 years with the OAG as a Budget Analyst.  She then transferred over to the Texas Department of Emergency Management within Department of Public Safety for a year.  Then in August 2011, she transferred over to the Texas Veterans Commission as a Budget Manager.  In June 2015, Michelle Nall was promoted as TVC’s Chief Financial Officer.

Michelle received her Bachelor’s in Business Administration from Le Tourneau University.  She enjoys running and spending every free moment with family and friends.  Michelle and her husband, Harold, reside in Austin, Texas and they have one daughter, Natalie.

James Braken

Fund for Veterans’ Assistance Director


Information Resource Management

Sue Jevning

Veterans Education Director

As director of the TVC Veterans Education Program, Sue works with a team of talented individuals who connect Texas veterans to higher education and technical training opportunities. Sue is a U. S. Marine Corps veteran; human resources and training and development professional; and former faculty member in higher education. She has earned master degrees in business administration and human resource management and holds a Senior Professional in Human Resources certification.

Elaine M. Zavala

Communications & Veteran Outreach Manager

Elaine is a dedicated professional whose calling is public service committed to assisting our state’s veterans and their families.

She is appointed to the State Employee Charitable Campaign Advisory Committee for the state of Texas with a term ending 2019. Ms. Zavala has active memberships with the Harry Ransom Center and the American Society for Public Administration where she currently serves as President for the Central Texas Chapter. Elaine is a TexasExes Lifetime Member and Texas State Alumni Life Member. Dedicating her time as well to be a member of the Young Catholic Professionals and Texas State University’s Advisory Council.

Ms. Zavala received a Bachelor of Science in advertising from The University of Texas at Austin and a Master of Public Administration from Texas State University.

Tish McCullough

Veterans Mental Health Program Director

Greg Talamantez

Government Relations Manager

Wes Bryant

Claims Representation & Counseling Director

Tim Shatto

Veterans Employment Services Director

Tim Shatto was selected as the Director, Veterans Employment Services on September 1, 2017. Tim began his career with the Texas Veterans Commission in December 2010 as a Local Veterans Employment Representative in Wichita Falls, TX. In January 2014, Tim was transferred to Austin, TX where he began the Veterans in Government initiative, which focused on the government sector and better enabling them to understand and implement Veteran’s Preference. In April 2014, Tim began his duties as the Operations Manager, Veterans Employment Services and responsible for the daily activities of the Jobs for Veterans State Grant.

Tim Shatto was born and raised in Orrick, MO and enlisted in the United States Marine Corps in September 1981. Tim retired as Sergeant Major in September 2010 after 29 years of honest and faithful service.

Anna Baker

Veterans Entrepreneur Program Manager

Anna Baker is the Manager of the Veteran Entrepreneur Program at the Texas Veterans Commission. She is an Air Force veteran, serving from 1980 – 1984 as a Korean and Spanish linguist. After the service, Anna moved to Germany where she worked as the executive assistant to the program and contract managers of Federal Electric International, at the time, the base maintenance contractor for US Army Facilities in Kaiserslautern. After 5 years, she returned to Texas to pursue her education receiving a Bachelor’ s degree in Accounting from Schreiner University where she was inducted as a Hatton W. Sumners Scholar. Since 2005, Anna has held a Project Management Professional Certification and in 2012 she received an MBA from Baylor University. Before joining the Texas Veterans Commission, she led sales and operations for Dell Inc. and for Tech Data Corporation where over the 17 years she received various leadership awards and recognition. Anna believes in giving back to the community and serves as a volunteer at Dress for Success Austin, empowering women to achieve economic independence. As an entrepreneur, Anna has owned several businesses including real estate and on-line retail, and as the manager of the Veteran Entrepreneur Program, she continues her mission of empowerment by educating veterans about resources to help them start and grow their businesses.

Krystle Matthews

Women Veterans Program Manager

Krystle Matthews is the Women Veterans Program Manager starting March 15, 2019. Krystle currently serves as the Women Veterans Employment Coordinator and has been with TVC for 5 years. Krystle holds a bachelor’s in Technical Management, a master’s in Human Resource Development, and quickly approaching her doctorate in Education. She dedicates not only her work time to serving veterans, but volunteers as well.

Gary Lee

Health Care Advocacy Program Manager